{ "subspecialtyId": "family-medicine", "name": "Family Medicine", "featured": false, "vendors": [ { "vendorId": "athenahealth", "name": "athenahealth", "website": "https://www.athenahealth.com", "rank": 1, "score": 0.831, "metrics": { "newsVolume": 1, "newsRecency": 1, "reviewScore": 0.74, "socialSentiment": 0.675 }, "sentiment": { "sentimentScore": 0.35, "summary": "athenahealth is perceived as an innovative vendor investing heavily in AI/RCM capabilities and winning new family medicine customers, but sentiment is tempered by long-standing concerns about EHR usability and billing focus. The Capterra rating of 3.7/5 reflects mixed user satisfaction, and critical commentary suggests the platform prioritizes administrative functions over physician workflow.", "notableThemes": [ "AI and clinical decision support innovation", "RCM and billing system enhancements", "EHR interoperability and FHIR integration", "Physician frustration with billing-centric design", "Mixed user satisfaction and usability concerns" ], "mentions": [ { "text": "I reviewed the top 10 EHR systems physicians use in 2025:\n\nEpic, Cerner, SmartClinix, Allscripts, Athenahealth...\n\nNone solve the real problem.\nThey're not built for doctors.\nThey're built for billing.", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/patientnotes.bsky.social/post/3lporuif3us25", "publishedAt": "2025-05-21T14:12:09.957Z", "sentiment": "negative" }, { "text": "Oh, great. This is the company we get our EHR software from. Guess it will be run into the ground soon, too...\n\nH&F, Bain Capital tap into health tech boom with $17 bln Athenahealth deal https://www.reuters.com/markets/us/bain-capital-hellman-buy-athenahealth-17-bln-2021-11-22/", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/laweez.bsky.social/post/3lb6xjgxlxd2r", "publishedAt": "2021-11-24T15:27:31Z", "sentiment": "negative" }, { "text": "Athenahealth launches free AI updates to RCM Healthcare Finance News", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMijAFBVV95cUxQTnFKbzU2YXk5NWwwMzdHTnptckY0cjdBUjBYdllXT0dHenU5UnFhX0NtWE9rX3hnajhxc1JZa3VwRnVVS3lKYl9fSXFqNlhDb1Mzel84SWlOR1B1dlRaVXY2Slp5a09EOVNyNzlRcnRzQWYzSzNGUUNOSVNkMzJjQWpYaHNmeUM0R2VJRA?oc=5", "publishedAt": "2025-10-09T07:00:00.000Z", "sentiment": "positive" }, { "text": "Lone Star Family Health Center Selects athenahealth to Enable Superior Health Outcomes and a Consumer-Grade Patient Experience Business Wire", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMikAJBVV95cUxNODMyaC0zV1c5ZldwdmdUQkk2clh2MzZaMFNsc09pM0NwZFB2ZDN6SHFLcVllNjlmVVlESWpEenEwbllBQXRmTUFqaE50ZEhGLXhZb3JBY1hoMTBoZkstODk5VlFTLWpzdG84a2dTTkNXellCQ0VPbkhDODlwOWFveEVfREFydHBScGh0ZzhHemF2WnJhcHNBenJPbFcyb3p3cDdXcjlNaDk1RGkzN2hjQ3FmMUVPcjAxdWx1UmNoTnNVNGFxOFNTOHYwSjA1NDJ3RXhWLXJmZnlqOHl0ajZJMi1FRHFJWFJPU2Nrem4tcHFkVUYyX2VJZ2JWRmNPQ19Tb09Sei1qdVgxQ0NmZVFVRA?oc=5", "publishedAt": "2025-01-30T08:00:00.000Z", "sentiment": "positive" }, { "text": "Hospitals in the US are almost all private already, so their scheduling & billing can’t be privatized, though they can be outsourced (I work for athenahealth, which does scheduling, billing, claims, & EHR software, so I’m quite familiar).\n\nWe tend to get high marks from healthcar", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/thejeffbyrnes.com/post/3m6snghkngc23", "publishedAt": "2025-11-30T00:21:42.597Z", "sentiment": "positive" }, { "text": "athenahealth holds an aggregate rating of 3.7 out of 5 across 1500 reviews on Capterra (captured 2026-06-01).", "source": "reviews", "origin": "Capterra", "sentiment": "neutral" } ] }, "signalCount": 24 }, { "vendorId": "eclinicalworks", "name": "eClinicalWorks", "website": "https://www.eclinicalworks.com", "rank": 2, "score": 0.8204, "metrics": { "newsVolume": 1, "newsRecency": 0.8029, "reviewScore": 0.72, "socialSentiment": 0.81 }, "sentiment": { "sentimentScore": 0.62, "summary": "eClinicalWorks is perceived positively overall, with numerous case studies highlighting successful implementations at family medicine practices and FQHCs, particularly around AI-powered documentation and workflow automation. However, the Capterra rating of 3.6/5 suggests meaningful user friction, and a critical industry piece on EHR usability ('Death by 1,000 clicks') indicates the vendor shares common sector problems. The material is heavily skewed toward vendor-supplied press releases, limiting independent criticism.", "notableThemes": [ "AI integration and workflow automation reducing administrative burden", "Multiple family medicine/FQHC implementations and migrations", "Patient access and call-center efficiency improvements", "EHR usability concerns and 'clicking burden' still an issue industry-wide", "Strong market position in smaller practices" ], "mentions": [ { "text": "Death by 1,000 clicks: Where electronic health records went wrong Fierce Healthcare", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMipAFBVV95cUxPaUZSZ1o1bzdYZWpyWFl4YkFHTVVYSUdRbXFOQ1VjUTlxZU1KYWNDMlpjY2ZLSEhTY3RrYXk1T3VDbWI0aHVWU2ZPV0x6V3NQSVB2TXBibDBicTRJdFhhV3RubjNoQWk3R2JWWC1ab3lqQVJYNDFhMnRVQ0dPUGFwdVlCVWQxZVd0NGpCMDRiN1JFNGRhZWdjQ3JoV1VDcm1oaElNcQ?oc=5", "publishedAt": "2019-03-18T07:00:00.000Z", "sentiment": "negative" }, { "text": "eClinicalWorks holds an aggregate rating of 3.6 out of 5 across 1100 reviews on Capterra (captured 2026-06-01).", "source": "reviews", "origin": "Capterra", "sentiment": "negative" }, { "text": "eClinicalWorks and Sunoh.ai Empower Family Health Centers, 76-Provider FQHC, to Accelerate Efficiency and Improve Documentation Quality Business Wire", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMimgJBVV95cUxPRGFJbnAwTzNfRWU3RmRzWi13cF9pNWgyVnZMVWFsZ215aGY3blJrTlJNd0ktd0gxZGU3Z2FPZ2VMVUxSU1BQWnk2SjNFY3F6blBwenNuN3dCSXhuNm1sZlA0M0dfcFEzWGJENmNoYlJYMHZNRnQ4UDljLXhaVTJ0Vk40M1JaVl82V3FwX1kwWTBZUE1CNDRtaDQ2b1NmUHBuM0M5N0JIVFNCM2tnai1RYU1rMUFWUUhBMVA0ekRVUGxGOGQyZndjS3dZdk1GRU1oQ3Vaa1RKN2w2RFlmUGtUWjBfYWFRZTRRN1FhYUxQNVJVMGFZUVNNaVhTNXo4cFpTWkRoN3I5eXUybXU1dXpXdUw1aUtOZDc5a3c?oc=5", "publishedAt": "2026-05-07T07:00:00.000Z", "sentiment": "positive" }, { "text": "eClinicalWorks and healow Genie Help Capital Area Health Network Transform Patient Call Experience, Eliminating 45-Minute Wait Times Business Wire", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMilwJBVV95cUxOSDlVcU1iaE94RDlYU3hodWhRZ1dtX1U5dVk5OUhuUU1JcVFlQzBzaDJWb1FHX053S0l3QnR4Sk9iTXpOT1BwVmszZGhma3ZScE1EdnVEc3MzYzk5a1U4RzJITzY3Uk5vLWlQazBNX3N0dkppOWhUNzZSbTBnSVY2TDdYMzFuN0pqalFFRExGSXJGNGFtOE8wUy1RMk1NUHRoTXY4a2ZMWFBWeGNNcjk5WUItV2xWVVpPWnVONjZlaE52OUk5a1p6dDVXa1lXbkFMRjR4bVVTbUczdTBPUVlWOXV3U0JuZEZZR1NIelZobk9QR1VrUzZCSF9EQWpTTjZXOXZPbkZDTzEwaTdxTmNwNFlLUldicDg?oc=5", "publishedAt": "2026-05-21T07:00:00.000Z", "sentiment": "positive" }, { "text": "eClinicalWorks integrated Azure OpenAI and Microsoft technologies into its EHR to automate clinical workflows, reduce administrative work, and enable natural language queries for clinicians. The solution improves efficiency, user experience, and reduces burnout. #HealthcareIT #AI", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/flo7up.bsky.social/post/3lueyiomkxq2m", "publishedAt": "2025-07-20T07:50:34.746302Z", "sentiment": "positive" }, { "text": "healow Genie AI Contact Center Helped Manage 76% of Calls—Demonstrating That Patient Access and Operational Efficiency Go Together Fierce Healthcare", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMiyAFBVV95cUxNLWpDbk56NjJlM185WlBjd3ctQ1RBYkI0Q1NBNi1nNzVsaWpFNTg4VThQNzVFTDQwcEl3cThoMmZFS3dCOTMzMWNIdHhPT1JUZVVheTdVVURJMVBBQnNzM1RlTFRNc0F4SE1nM3lGNGFSdHk1anIxd20yLU51ZElUY1ZETmk3UFFOcHhNcGp6WjMtRi16NkhjUERQdkt6MFI2S0hfRUJtTVFDOUMzYW45NVoxd05SOVRGQUt6TEQ2bmpoRW51Y2ZBQg?oc=5", "publishedAt": "2026-03-23T07:00:00.000Z", "sentiment": "positive" } ] }, "signalCount": 23 }, { "vendorId": "epic", "name": "Epic", "website": "https://www.epic.com", "rank": 3, "score": 0.8098, "metrics": { "newsVolume": 1, "newsRecency": 0.7656, "reviewScore": 0.8, "socialSentiment": 0.625 }, "sentiment": { "sentimentScore": 0.25, "summary": "Epic is perceived as a market-leading EHR with strong institutional adoption and growing innovation in AI and clinical decision support, evidenced by major health system partnerships and positive aggregate reviews (4.0/5 on G2). However, significant concerns persist regarding user interface complexity, physician workflow burden, and usability—particularly complaints about poor UI design dating back decades and the system's contribution to clinician burnout through excessive documentation time.", "notableThemes": [ "UI/UX complexity and poor usability criticized as outdated", "Strong market dominance and institutional adoption by major health systems", "AI and generative AI capabilities receiving positive attention and testing", "Contribution to physician burnout through excessive after-hours documentation ('pajama time')", "Customization and configuration challenges for end-users" ], "mentions": [ { "text": "Respect for the work, but recommend a pivot to Epic IT integrators as your target customer...

(1) Don't confuse medical errors with claims errors. Your claims-amplifying customers don't really care about medical errors; they're mainly just optimizing their extra", "source": "social", "origin": "hackernews", "url": "https://news.ycombinator.com/item?id=44064956", "publishedAt": "2025-05-22T18:12:50Z", "sentiment": "negative" }, { "text": "This is where user-friendliness is a requirement, not a luxury.

Anyone who has ever looked at an EHR/EPIC screen, can tell you that the 1990s Web called, and wants its tables and frames back.

In fact, one doctor I went to, still ran Windows 95 (in 2009), because t", "source": "social", "origin": "hackernews", "url": "https://news.ycombinator.com/item?id=44778259", "publishedAt": "2025-08-03T17:44:10Z", "sentiment": "negative" }, { "text": "Family doctors spend 86 minutes of “pajama time” with EHRs nightly American Medical Association", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMitwFBVV95cUxQLURVX3FmSjRCRFFPSVlfRFBVQjNINzJzX0ZvSkZVTXdIc3JpTGhXYnU0TmUxYW83UFRnd2NCVVdGOXdaTmprU3VUTk0wM2xHalVhMWp0ekxsUXcxeUtQX3RPeklrdExmVVRmZ0RJelZOcDgwLTdYVjM2R0RCekpWOWE1eEJsc0I0VEt1T2RYa1RtTFl1UUlNbHR2OVVXcVFUem1XZE5TdDM0VXMzeUlRSHQ0YVZVR3M?oc=5", "publishedAt": "2017-09-11T07:00:00.000Z", "sentiment": "negative" }, { "text": "SFDPH in general has been moving in a more corporate/consulting-BS direction in last several years, guessing that will accelerate with this individual. Their transition to Epic EHR across the system has heralded a new era of squeaky-clean product/project managers who sl", "source": "social", "origin": "hackernews", "url": "https://news.ycombinator.com/item?id=43062985", "publishedAt": "2025-02-15T22:22:14Z", "sentiment": "negative" }, { "text": "Epic holds an aggregate rating of 4.0 out of 5 across 1200 reviews on G2 (captured 2026-06-01).", "source": "reviews", "origin": "G2", "sentiment": "positive" }, { "text": "AHA, Epic launching initiative on EHR tools supporting postpartum hemorrhage management American Hospital Association", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMixwFBVV95cUxNLW40SzRoYjN3X2ZOYzVDbE8yZWhRLXFjcjdjNmFnZUZtWGtjd1BKWmJNUGpPS0QtNUVWd0RkcGw5RFppWndzQXFwdC1jdjhQa05mNnRMZjd0SThNN2hzdFhRWkdvcWMyR3BWdFc2bnJvNDAxcEFlOGVMaDFFdk0tZEhheEphYnlUNlJDVG5rVmtHbWVlc0pUd3VhVFR1OUIyeGU0UXQxanNpNk5Qa2phbU5VSk1nTlFfdzZRVzQxZDd4dnJObU1V?oc=5", "publishedAt": "2026-02-26T08:00:00.000Z", "sentiment": "positive" } ] }, "signalCount": 35 }, { "vendorId": "greenway", "name": "Greenway Health", "website": "https://www.greenwayhealth.com", "rank": 4, "score": 0.7594, "metrics": { "newsVolume": 1, "newsRecency": 0.5757, "reviewScore": 0.72, "socialSentiment": 0.675 }, "sentiment": { "sentimentScore": 0.35, "summary": "Greenway Health is perceived as an innovator actively developing AI-enabled solutions (Novare platform) and engaging in industry leadership, but concrete user sentiment remains mixed. The 3.6/5 Capterra rating suggests moderate satisfaction among actual practitioners, and the material lacks specific user feedback or case studies from Family Medicine practices, making it difficult to assess real-world performance and support quality.", "notableThemes": [ "AI-enabled platform innovation and product modernization", "Leadership engagement in healthcare IT standards and policy", "Mixed user satisfaction (3.6/5 aggregate rating)", "Limited evidence of specific clinical or operational outcomes", "Industry-wide EHR usability and fraud concerns" ], "mentions": [ { "text": "Greenway Health holds an aggregate rating of 3.6 out of 5 across 600 reviews on Capterra (captured 2026-06-01).", "source": "reviews", "origin": "Capterra", "sentiment": "negative" }, { "text": "Death By 1,000 Clicks: Where Electronic Health Records Went Wrong KFF Health News", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMieEFVX3lxTE5fUURrdW9yWnhCbDdmWTNpaEFHSGlWWmtkTUp6RDJfWXlKT3VnQnlnbG4tLWptbzQyWU4tcnV6MEZVX25qTXRvNG01TV9VemRFbExkblRiY3JBTXJPZ1VWZ1phdmRxa0wtY1JQNFNWZDRuLUZfU29Mdw?oc=5", "publishedAt": "2026-04-22T11:59:39.000Z", "sentiment": "negative" }, { "text": "Electronic Health Records Creating a ‘New Era’ of Health Care Fraud, Officials Say Fortune", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMibkFVX3lxTFBOZkpjX1RHY2twYXRCN2E4bWFNQ2I1RV9jYXZPNnN0UkxZUmxNSFpneHcwOHU4Wko0cHF0QjZmMmYtTDR4LVhqNUFtUWozemkteHNxMXRZOTZtRGdnUHlLc1NUNFU4LUxTcU1tckVB?oc=5", "publishedAt": "2019-12-23T08:00:00.000Z", "sentiment": "negative" }, { "text": "Greenway Health unveils AI-enabled EHR-RCM platform Healthcare IT News", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMikwFBVV95cUxQMjBFYjAtUXZFT1NKX0tZcGhKaGlpbXhCem1EVWNiVmhzd0xCTENVVXVDVVd4cmhEWDI1ME5HeE91M1M4dkFheGNXMk5vSnJmUXFpNkRfSkZfb1VUOUEtRktSUUFhdGNUNVFRZGk3YmlsUk5fMGdzUWtwbXN0OHpJV1pveWNXRzI4RHAyS1Vxam5hbkU?oc=5", "publishedAt": "2026-03-10T07:00:00.000Z", "sentiment": "positive" }, { "text": "Greenway Health® launches Novare™, the first natively AI-enabled platform built to reinvent the legacy EHR PR Newswire", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMi8AFBVV95cUxQVVA5R21hNzJDcUFMc1dmMjBXVUkyVk9mMU9UMXBUblNNUlc2YURjVEU3RDM3Skp1aGo3QzdhUmt2NEI3THFDT3dvQVA1UnFUTzhCX3FFYmpuTGpHZEkzUEw5OWdCS2NJY0xCZWlhN19iTHNmRmxJRWV1MURZYXA3NXFuUG0zQ0ZKNkJJRWYwaHJQVlZBczVlRTlJbVdsSHYzeVh2N3lUTWd3VlEweWxGY1NmdjZ5SVB3d0JpVm9xNVZ2ZXVnTVlZMU5Pei1UQTJjdzVBSnc3d1EzZy1xU1FnRFYwMHZ2U28zVW9hTU10OW8?oc=5", "publishedAt": "2026-03-10T07:00:00.000Z", "sentiment": "positive" }, { "text": "Greenway Health Appoints Mark Goodwin, As Senior Vice President Of Greenway Revenue Services citybiz", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMiygFBVV95cUxQWGttT0NXYndDSjBDbXRGWHI0MVM0YXpoQ29sb2RtMnVFeXVoLWpNWjJSTjJUc3RsaWdnRVh4dnV0bnRud294ZUNOcUY5Skc5bE1Rc1NmWG40TnloOFZXZmI0bE9OODl1MkhteFJoWkVrNmJnR2dwY1Q0Yjd5el9zOWppcnVSSXBhTDk3dkdoUXRvOTRiaHBGLS1rWFJISUMtd2dZYjhzWjFnQi1tNUpfazhUQWRrRG9aaXMtQmNJT3NQMTdYeUlaWHVn?oc=5", "publishedAt": "2023-01-31T08:00:00.000Z", "sentiment": "neutral" } ] }, "signalCount": 15 }, { "vendorId": "nextgen", "name": "NextGen Healthcare", "website": "https://www.nextgen.com", "rank": 5, "score": 0.7116, "metrics": { "newsVolume": 0.8252, "newsRecency": 0.5757, "reviewScore": 0.76, "socialSentiment": 0.575 }, "sentiment": { "sentimentScore": 0.15, "summary": "NextGen Healthcare receives mixed sentiment overall. While the vendor is actively pursuing strategic partnerships and AI-driven workflow improvements, it operates within a broader industry context of widespread physician dissatisfaction with EHR systems generally. The company maintains a moderate 3.8/5 rating on Capterra, suggesting adequate but not exceptional user satisfaction.", "notableThemes": [ "Physician dissatisfaction with EHR complexity and usability (industry-wide issue)", "Strategic acquisitions and partnerships expanding service portfolio", "AI and automation capabilities as a competitive focus", "Moderate user satisfaction ratings relative to industry standards", "Limited specific critical feedback on NextGen alone" ], "mentions": [ { "text": "Survey: Majority of physicians not satisfied with EHR systems Healthcare Dive", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMipwFBVV95cUxQT1pCdkc0VDRtUE8yOVRjQXM2MFRWZXVzbE5LSk04QTRUSnlkaFBZWDF1Zk04OEZIeTJqV19oNkpvRmJCeFpkRVhvUmIyaXdqYkMzdkRHVFRSX2hUdTNYRlNpSEZzY2hxUE45OEZZVzNITWF0X0ZZUm9FNHFBaGpkdHdzd2RaRHUyTVZwSFRTYzVUNGF2Wk02N2s4cHZPTkxXTXY5eFJhYw?oc=5", "publishedAt": "2015-09-03T07:00:00.000Z", "sentiment": "negative" }, { "text": "Death By 1,000 Clicks: Where Electronic Health Records Went Wrong KFF Health News", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMieEFVX3lxTE5fUURrdW9yWnhCbDdmWTNpaEFHSGlWWmtkTUp6RDJfWXlKT3VnQnlnbG4tLWptbzQyWU4tcnV6MEZVX25qTXRvNG01TV9VemRFbExkblRiY3JBTXJPZ1VWZ1phdmRxa0wtY1JQNFNWZDRuLUZfU29Mdw?oc=5", "publishedAt": "2026-04-22T11:59:39.000Z", "sentiment": "negative" }, { "text": "NextGen Focusing on AI to Improve Workflows and on Street Medicine Healthcare IT Today", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMisgFBVV95cUxNVERIdmhIRlMxN0ZLVjBOTmUzaW1wS3JtQ0RSUUFuM3hrZmtobXZhWG1KNEpldFpLaWdtWnB5YzJmbTJva1M3SHdoeWY5RlRHX2ZLcHZPRGxIOGhwOC1wV2pCZTZWVDNIeTBlMEQzZ2pwRDdXNVBoZU4tMzlUMXg3RGdlTDZFMEV0WWNtQVg4VmxUZnJxTlVxczBTT2ViLWhSTWdrN21hMDMyZWd0Y2lhMWhB?oc=5", "publishedAt": "2023-12-18T08:00:00.000Z", "sentiment": "positive" }, { "text": "CareSync, NextGen Healthcare partner to provide chronic care management services Healthcare Dive", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMiugFBVV95cUxOeW9FR1dtTzRvRnV5V0JsOGZ0cF9jWENxUXRqTzZTUWZ2bUcwaTNqWHVVMGtrcXp4ZTFCVmhsbzM5YVlYc3RmMHJMdEZHNEc3UW5OMDVwcUt3bEFGd3ZUQy15QnhLQktubEZHMWhWVmtILUZDdVY1RGxuc0J1dkFJVDFGTDIycW9Nb2lGLWtnTDVsUTUzSEZxMlVZMDFwOHV6eHhsaVVBRDlxLVJaMTRkQkdfSEtiZXZ5akE?oc=5", "publishedAt": "2016-03-02T08:00:00.000Z", "sentiment": "positive" }, { "text": "NextGen Healthcare Announces Agreement to Acquire TSI Healthcare Healthcare IT Today", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMirwFBVV95cUxNc0FxN0xyYVB5SmktSHpEQ3Y1bDZIZVJEVlk3TlBTeVBjOUZqMEVMaU52Z01WMF9sYkFyQmFZT1BUcnhackVDN3VseFROMFM0dlhadTFUcmN2YW15bDBOYmtCU1AwM3FqVE5PeG8yeTM0a0J0YTQ0VzYwZUltUXdoNkx5UnUxSmtLejNJNXBjUW81WWtsUE9JZm9INnhVaE56cHlqeUxzRjBYOWFNQy1r?oc=5", "publishedAt": "2022-12-09T08:00:00.000Z", "sentiment": "positive" }, { "text": "NextGen Healthcare holds an aggregate rating of 3.8 out of 5 across 1300 reviews on Capterra (captured 2026-06-01).", "source": "reviews", "origin": "Capterra", "sentiment": "neutral" } ] }, "signalCount": 13 }, { "vendorId": "cerner", "name": "Oracle Health (Cerner)", "website": "https://www.oracle.com/health", "rank": 6, "score": 0.6951, "metrics": { "newsVolume": 1, "newsRecency": 0.3338, "reviewScore": 0.7, "socialSentiment": 0.575 }, "sentiment": { "sentimentScore": 0.15, "summary": "Oracle Health (Cerner) receives mixed perception among healthcare providers. While the vendor promotes AI-driven innovations and reports performance improvements at some sites, sentiment is notably dampened by high-profile safety concerns at the VA, security breaches affecting patient data, and persistent operational issues. The G2 rating of 3.5/5 reflects middling user satisfaction, and social commentary reveals skepticism about product quality despite Oracle's dominant 25% market share.", "notableThemes": [ "AI and clinical efficiency improvements (documentation reduction, faster EHR response)", "VA deployment failures and safety concerns requiring ongoing remediation", "Patient data security breaches and cyber vulnerabilities", "Executive-level sales model prioritizing hospital finance/IT over end-user clinician needs", "High lifecycle costs and readiness concerns for large-scale implementations" ], "mentions": [ { "text": "VA staff flag dangerous errors ahead of new health records expansion The Washington Post", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMiowFBVV95cUxQQWt3UGJIeWZKSi11N080U3R0aXVUWnk4TTVMR0tsWHNwUWFxUEFlYkdHNnlfVklUMEJuYWI5dGhSbE5SY016YmpYSkFydnpBNEM3QXJueUNXX2dDSmFmbWlkN2Q3VDZKd01nQm5SdE1XaC1lQUVDS181SlUtYnZlOWtob1htZWRHeEgwYjV3T3hnN3NLamQ1MlJranUtQjkzbnUw?oc=5", "publishedAt": "2025-12-03T08:00:00.000Z", "sentiment": "negative" }, { "text": "Cernerのサイバー攻撃により、Munson Healthcareの患者10万人超が影響を受ける\n\n北ミシガン最大の医療システムであるMunson Healthcareは最近、電子カルテ（EHR）システムへの不正アクセスについて患者に通知した。不正アクセスは早ければ2025年1月22日に開始され、EHRベンダーであるCernerによって2025年2月20日に検知された。 現在はOracle HealthとなったCernerは、ハッカーが旧Cernerのレガシーサーバー2台にアクセスし、個人情報および健康情報の広範なデータを盗み取った可能性があることを確", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/blackhatnews.tokyo/post/3mddhhdurrx2s", "publishedAt": "2026-01-26T14:30:50Z", "sentiment": "negative" }, { "text": "The comments on this subthread are a bit out of touch in a very coastal-tech way -- yes, Oracle is a monster, yes, their tech is garbage, yes, their products are awful.

But Oracle owns Cerner Health (now Oracle Health, but to most users it is still Cerner), i.e. 25% market shar", "source": "social", "origin": "hackernews", "url": "https://news.ycombinator.com/item?id=47592846", "publishedAt": "2026-03-31T20:14:45Z", "sentiment": "negative" }, { "text": "VA will resume Oracle Health EHR rollouts in 117 days despite concerns about a roughly $37 billion lifecycle cost and readiness for simultaneous deployments.", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/healthcarebriefly.bsky.social/post/3ma2z6z346f24", "publishedAt": "2025-12-16T01:42:19.966Z", "sentiment": "negative" }, { "text": "Ontario hospitals cut EHR waits 71% with Oracle cloud and AI note-taking Stock Titan", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMivgFBVV95cUxOOXBtOEZXbXNYVVNUVjdYWTRnZXZ2SEVoa3BLQkQ2NEZYeWZRTFN5VFR1V0NpV3ZlUlpiRFMwMnc0eFRMckE3QVB5SXVlcnV1RDZUQ3JhZV82ME5aUUR6Vm0teVF3dUdMWHYyR2JPWmVVemZmc2xEc2NXakQ0ZzRyZU01NVNVenNoTklvV1kyT1hGUTdCUlY3M1RMZ0VfakNvNjZ1Q1d5OWo3UXdsYzM4LWdoeVJCaDJmc2NFTUdn?oc=5", "publishedAt": "2026-02-09T08:00:00.000Z", "sentiment": "positive" }, { "text": "Yesterday our team joined an Oracle Health webinar on their cloud-native EHR for behavioral health outpatient care.\nThey showed the full patient journey, from portal to billing.\nOne result stood out: 57% less documentation time.\n\nWe mapped it here: inclusioncloud.com/insights/blo", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/inclusioncloud.bsky.social/post/3meloxzhiac2n", "publishedAt": "2026-02-11T14:31:57.134Z", "sentiment": "positive" } ] }, "signalCount": 25 }, { "vendorId": "drchrono", "name": "DrChrono", "website": "https://www.drchrono.com", "rank": 7, "score": 0.6915, "metrics": { "newsVolume": 0.7254, "newsRecency": 0.1873, "reviewScore": 0.8, "socialSentiment": 0.81 }, "sentiment": { "sentimentScore": 0.62, "summary": "DrChrono is generally well-regarded as a cloud-based EHR platform, with a solid 4.0/5 rating on Capterra and recognition in major industry rankings (Forbes, Black Book 2026). The vendor has a track record of innovation, particularly around iPad/mobile-first design and API integrations. However, recent social posts document multiple service incidents involving slowness and intermittent outages, which represent real operational concerns for busy practices.", "notableThemes": [ "Mobile-first innovation (iPad EHR pioneer)", "Strong industry recognition and rankings", "API and integration capabilities", "Recent platform stability/uptime issues", "Acquisition by EverCommerce (SaaS consolidation)" ], "mentions": [ { "text": "⚠️ DrChrono is reporting a Incident since 12:31 UTC\n\n\"DrChrono Slowness\"\n\nAffects: drchrono.com, drchrono iPad EHR\n\nLive timeline → https://pingoru.io/providers/drchrono/incidents/3345486\n\n#DrChrono #DrChronoDown", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/pingoru.bsky.social/post/3mnhngohplb25", "publishedAt": "2026-06-04T12:40:26Z", "sentiment": "negative" }, { "text": "⚠️ DrChrono is reporting a Incident since 15:49 UTC\n\n\"DrChrono Intermittent Issues\"\n\nAffects: drchrono.com, drchrono iPad EHR\n\nLive timeline → https://pingoru.io/providers/drchrono/incidents/3271255\n\n#DrChrono #DrChronoDown", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/pingoru.bsky.social/post/3mnfhunhntm24", "publishedAt": "2026-06-03T15:55:32Z", "sentiment": "negative" }, { "text": "DrChrono holds an aggregate rating of 4.0 out of 5 across 500 reviews on Capterra (captured 2026-06-01).", "source": "reviews", "origin": "Capterra", "sentiment": "positive" }, { "text": "Ambulatory EHR Excellence 2026: Top Vendors Recognized for Breakthrough Innovation and Specialty User Satisfaction in Black Book 2026 Surveys Newswire.com", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMirgFBVV95cUxNQWl0Y2hGSUIwU0RCckdTYjQwMTN4WG9VdkMtbUxlRkp6RlJ1ckszRDJacThyZ0xOWG5CTTUwVmVJRlFOaGdMbDhrRExiTTBHYUIxaWNHODNDWkNxMTFBb094V0Q2U3R3b3NqR0VUM182V3ZGTGtKdGMyb1NNVUVqbVNVMHNQWHV5YUNzQmxUSUU4Q3FRb2dpMVhKSXhkc0xPOVREaWFreTBZaTlXb2c?oc=5", "publishedAt": "2026-01-15T08:00:00.000Z", "sentiment": "positive" }, { "text": "BluByrd and DrChrono Deliver Seamless Staff and Patient Experiences for Source Healthcare #healthit #EHR\nwww.healthcareittoday.com/?p=2515536", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/healthcareittoday.com/post/3ldr4rq6gqq2w", "publishedAt": "2024-12-20T19:30:48Z", "sentiment": "positive" }, { "text": "DrChrono acquired by software-as-a-service platform EverCommerce Healthcare IT News", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMimgFBVV95cUxPTGJxN3Awb2d3Z0hlNU42U3BGU1hIU0NwSlVBWWViaF9pTWR1RjZMaDFIa1ZfZEdEYnlUcVhCV0tWc3ZRVEJ3emF3Skh5S1lMdEk0a2tQdVpKWEZXY3NFQTRxb1NBNUdFZnBvb2RtYVJCSWV1SHBKX2poQnRqamtFMC1wUDM3MnVmZWE5TzJ2ZF9JbGs2bXhtREJ3?oc=5", "publishedAt": "2021-11-05T07:00:00.000Z", "sentiment": "neutral" } ] }, "signalCount": 20 }, { "vendorId": "allscripts", "name": "Veradigm (Allscripts)", "website": "https://veradigm.com", "rank": 8, "score": 0.6726, "metrics": { "newsVolume": 0.8252, "newsRecency": 0.6752, "reviewScore": 0.7, "socialSentiment": 0.425 }, "sentiment": { "sentimentScore": -0.15, "summary": "Veradigm is perceived as a vendor undergoing transformation with some innovative product developments (AI datasets, health network architecture for independents), but is significantly hampered by a major 2024 security breach that resulted in a $10.5M settlement affecting 2.5M patients across 10+ provider clients. The G2 rating of 3.5/5 reflects mixed user satisfaction. Material is limited and skews toward news coverage rather than detailed user feedback.", "notableThemes": [ "Security/data breach concerns and litigation fallout", "AI and advanced analytics capabilities", "Product innovation (social determinants, GLP-1 datasets)", "Leadership transition and rebranding (Allscripts → Veradigm)", "EHR burden on physicians (industry-wide issue)" ], "mentions": [ { "text": "EHR Vendor Veradigm to Pay $10.5M to Settle Hack Lawsuit BankInfoSecurity", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMimwFBVV95cUxOOEphSnFpbnI0SGx1SF9qWDFyc0pfTXV1akM5dWgxNmIyYzh6UGdLa1E5LUFmck1QVUlqaUtsZWp4M0xBYWgza1dGNTBqU1FZYjdLdjZrNVhONjNfX1k4U2lMZjcxbkJHUUEtOE01OE1JWWVFRFhuWFFaT3B3di1hcWNqTW9iSHNiWWVJckRxWTF6X3VoM3FYZ284NA?oc=5", "publishedAt": "2026-01-21T08:00:00.000Z", "sentiment": "negative" }, { "text": "EHRベンダーのVeradigm、ハッキング訴訟の和解で1,050万ドルを支払いへ\n\n電子カルテ（EHR）ベンダーのVeradigm（旧AllScripts）は、2024年12月のハッキング事案に関連して提起された統合クラスアクション訴訟を終結させるため、1,050万ドルの和解に合意した。この事案では、10社以上の医療提供者クライアントと、その患者約250万人が影響を受けた。 Veradigmに対する訴訟では、過失、黙示契約違反、不当利得などが主張された。…", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/blackhatnews.tokyo/post/3mcxhr663fj2a", "publishedAt": "2026-01-21T20:04:23Z", "sentiment": "negative" }, { "text": "Veradigm Launches Health Network Architecture to Level the Playing Field for Independent Practices Yahoo Finance", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMitAFBVV95cUxOVVpxRjdYUjJRYWh5VWZ0NlJ2eEhFOGlRV19HMTZtbkJOVXNzZnBtMmhSU3pydmdVOWlieUw5amxEeGlQU2dvcDY3WjZGTDVCcThXMXFRSDlCc3BXNVlIOXVGTGlTTHhqSWVaeS12bWVkTWd4Z1FCRjcwNXZGZmM4aHFCT1hRZmRDTXZJZDdUWXhmbkV0NFVKZVhSMFZzZnhrTXdXSDgwLU1LczZrY3hyRUNGb2Y?oc=5", "publishedAt": "2026-05-06T07:00:00.000Z", "sentiment": "positive" }, { "text": "Veradigm integrates social determinants of health #SDoH and mortality data to its #EHR database.\n\nbecarispublishing.com/digital-cont...", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/theevidencebase.bsky.social/post/3lg6g6z6cqc2w", "publishedAt": "2025-01-20T13:14:22.605Z", "sentiment": "positive" }, { "text": "Thoughts on this? >> Veradigm Launches AI-Driven GLP-1 Dataset from EHR\nData >> Comment below! #healthtech #mhealth #AI #industry40 #IoT", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/drtimos.bsky.social/post/3loz7pcukxf2y", "publishedAt": "2025-05-13T00:21:39Z", "sentiment": "positive" }, { "text": "Veradigm (Allscripts) holds an aggregate rating of 3.5 out of 5 across 700 reviews on G2 (captured 2026-06-01).", "source": "reviews", "origin": "G2", "sentiment": "neutral" } ] }, "signalCount": 17 }, { "vendorId": "practice-fusion", "name": "Practice Fusion", "website": "https://www.practicefusion.com", "rank": 9, "score": 0.6433, "metrics": { "newsVolume": 0.8252, "newsRecency": 0, "reviewScore": 0.78, "socialSentiment": 0.625 }, "sentiment": { "sentimentScore": 0.25, "summary": "Practice Fusion holds a middling reputation in primary care, with recognition as the #1 EHR vendor for primary care practices for five consecutive years and solid Capterra ratings (3.9/5). However, sentiment is tempered by documented system outages, physician dissatisfaction with EHRs generally, and concerns about the vendor's acquisition by Allscripts falling short of internal expectations. The limited critical detail in available material suggests moderate but not enthusiastic adoption.", "notableThemes": [ "Market leadership in primary care segment", "System reliability and outage issues", "Broad physician EHR dissatisfaction affecting category", "Acquisition integration concerns", "Affordability and telehealth integration" ], "mentions": [ { "text": "🔴 Practice Fusion is reporting a Major Outage since 13:34 UTC\n\n\"EHR is online but some users may experience issues with viewing documents\"\n\nAffects: Documents\n\nLive timeline → https://pingoru.io/providers/practice-fusion/incidents/3862752\n\n#PracticeFusion #PracticeFusionDown", "source": "social", "origin": "bluesky", "url": "https://bsky.app/profile/pingoru.bsky.social/post/3mnzeahpsh42d", "publishedAt": "2026-06-11T13:43:49Z", "sentiment": "negative" }, { "text": "Confidential Practice Fusion docs show management expected 5x higher deal. Could the marriage to Allscripts be equally disappointing? MedCity News", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMi4gFBVV95cUxQb2JSLTU2YnFLcjdKSF84NUc5WWRFYkFsa0RGek4ya3l5YkhveVNkcTZkeU5Nem55V2JkLUZJMHpTRHFfblJsZWlwQlBYam1kYndwTUlxZ0h4YXRFSERRaVdUamdaU3FleEotcS1aelVXMi1MR2tLa1ZCcFR0S0Rsa1c5Mk80dml4VVBrSGJfcy13WU16SzlINmxDc29ReVVQWHRiQmVvZ01fR3UxWDllczVncnJNV2xMNEJpNFZQX29KZy1GMjJJMUZIQllLbFpHWG9iMzBpNGlyaTI2dDhkOF9R?oc=5", "publishedAt": "2018-02-26T08:00:00.000Z", "sentiment": "negative" }, { "text": "Survey: Majority of physicians not satisfied with EHR systems Healthcare Dive", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMipwFBVV95cUxQT1pCdkc0VDRtUE8yOVRjQXM2MFRWZXVzbE5LSk04QTRUSnlkaFBZWDF1Zk04OEZIeTJqV19oNkpvRmJCeFpkRVhvUmIyaXdqYkMzdkRHVFRSX2hUdTNYRlNpSEZzY2hxUE45OEZZVzNITWF0X0ZZUm9FNHFBaGpkdHdzd2RaRHUyTVZwSFRTYzVUNGF2Wk02N2s4cHZPTkxXTXY5eFJhYw?oc=5", "publishedAt": "2015-09-03T07:00:00.000Z", "sentiment": "negative" }, { "text": "Report: Practice Fusion Named the No. 1 Electronic Health Records (EHR) Vendor in Primary Care Practices for Fifth Year Running PR Newswire", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMiigJBVV95cUxNZ25hQzhpY0VNU2R4am5iU1B5Y0ZQRUdjZXNJQTJSdVZFRFJWU2hDMmpfUjFrRklqZnZWQkdmdUc5RHJlQk5IY2tsdV9aSmJ2WEo2YUVkUi1GSElTbnRLUEhJZU5vM0hkenN5b3dKWXNCdHZONlJiVVJ1MXU2WWxJdkY2UG9XRGJ2dU8zd1RLUFNRb2ZjRHVfdmxWb21JbmZHdEtzcGdaLVc3ZFJMeUp4ZnhmLXhwTGZoaTczOXJxdGMzODV2X2JWa3NfeWdRM014NkpRU1VuQXFHXzRTTkJabGtuS21LbUdBbTZ2cGxud0RlNkctM3NtcVE0Y2pvMDVPSk1LNTExMVZKZw?oc=5", "publishedAt": "2014-04-07T07:00:00.000Z", "sentiment": "positive" }, { "text": "Why Peter Thiel Likes Electronic Health Record Provider Practice Fusion Forbes", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMixgFBVV95cUxONHc5NlN4Z3Z5Z2hNMDJtWVNpYWVJblB6cWFNWWVDakMtYU8wMG9CQmNIRVZkSTJ5WWlmeEotbUlHcUE4Vl83TlJRVEVISVJwb3NZM3dTVWNPeWd2Q3N0VzBCdWdjN0NxYXJubEFvVHllN2JKb0RVcUpDYXpFOGl0N3ZfeHJ3RlRiWjNURTROTGRBc3RYbkF2dnUyOHM1UW1yM0NpT2d1dGRFc3B2VEY5ek91dU1VM2lwXzhDQkNLeTctcEhkTEE?oc=5", "publishedAt": "2011-06-21T07:00:00.000Z", "sentiment": "positive" }, { "text": "Practice Fusion holds an aggregate rating of 3.9 out of 5 across 1400 reviews on Capterra (captured 2026-06-01).", "source": "reviews", "origin": "Capterra", "sentiment": "neutral" } ] }, "signalCount": 20 }, { "vendorId": "kareo", "name": "Tebra (Kareo)", "website": "https://www.tebra.com", "rank": 10, "score": 0.4965, "metrics": { "newsVolume": 0, "newsRecency": 0.1436, "reviewScore": 0.8, "socialSentiment": 0.775 }, "sentiment": { "sentimentScore": 0.55, "summary": "Tebra (Kareo) is perceived as a solid mid-market EHR and billing platform with moderate user satisfaction. The vendor has attracted significant investment and appears in major industry roundups, suggesting competitive standing. However, the material provided is quite thin—primarily headlines and a single aggregate rating—limiting deeper insight into specific user experiences, pain points, or vendor responsiveness.", "notableThemes": [ "Moderate user satisfaction (4.0/5 rating)", "Active funding and market presence", "Positioned in competitive EHR landscape", "Billing services capabilities", "Insufficient detail on support or implementation quality" ], "mentions": [ { "text": "Tebra (Kareo) holds an aggregate rating of 4.0 out of 5 across 1600 reviews on Capterra (captured 2026-06-01).", "source": "reviews", "origin": "Capterra", "sentiment": "positive" }, { "text": "Tebra scores $250M for EHR+ platform and more digital health funding news MobiHealthNews", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMipgFBVV95cUxQcDFOTGxKaWVWWkpxU3RTVUlqVU81bU5ncHZsS1FwVWJBR2dQWmJDZ1Y0X3JtcHYtTnJweFVkZzgtLXhfYW9UOGNvMFhEV0NVS2hveDBhVWlNVDhPTjBFMF91WW9SMmxZVGNoYmZrbHlHeTBrR1ByMTVjT09RMGxTWm5nWXNRZllHUzNEM0RiS2dVVzVqNEE1ZFZ5QTdLcjNXU2JYd0p3?oc=5", "publishedAt": "2025-12-23T08:00:00.000Z", "sentiment": "positive" }, { "text": "Review and Pricing for Tebra’s Medical Billing Services Business.com", "source": "news", "origin": "Google News", "url": "https://news.google.com/rss/articles/CBMickFVX3lxTE5aeGJtS3E1Y1U5NFFvZFl0ZUpoT1pGZEoyNkpBRm83VFU2QXlaRzRRRHdpQkYweTlkZ1FFTVBSMTZRYl80T1ZVNU43REhraDdWM0RxWXd1OUdnUG00ZGRBTXVUVEtBVVVkUGpMOGlDZzNfdw?oc=5", "publishedAt": "2025-08-21T07:00:00.000Z", "sentiment": "neutral" } ] }, "signalCount": 5 } ] }